Contact Us
Have a question for Richa? We’re here to help with order support, shipping questions, returns, exchanges, product details, and account help.
Email us at [email protected]. Our customer service team typically replies within 24–48 hours.
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next available business period.
What to Include in Your Message
To help us assist you more quickly, please include as much relevant information as possible when contacting Richa.
- Your full name and email address
- Your order number, if your question is about an order
- The product name, size, color, or style, if your question is product-related
- A clear description of what you need help with
- Photos or screenshots, if they help explain the issue
Order Support
Contact Richa if you need help with an order confirmation, order details, payment-related questions, or changes you would like us to review before your order is processed.
Shipping Support
Need help with shipping information, delivery updates, or tracking questions? Send us your order number and we’ll help review the details available for your order.
Returns & Exchanges
For return or exchange questions, please include your order number, the item you are asking about, and the reason for your request so Richa can guide you through the next steps.
Product Questions
Have a question about sizing, materials, product features, availability, or choosing the right item? Share the product name or link, and we’ll do our best to help.
Account Help
If you need help with your Richa account, please describe the issue and include the email address associated with your account.
Contact Form
Use the contact form on this page to send your message directly to our customer service team. You can also reach us by email at [email protected].
Your Privacy
Information you share with Richa through email or the contact form is used to review and respond to your customer service request. Please avoid sending sensitive payment information in your message.
We’re Here to Help
Whether you have a quick question or need help with an existing order, the Richa customer service team is ready to assist. Send us a message and we’ll get back to you within 24–48 hours.
