Return Policy
Thank you for shopping with Richa. This Return Policy explains our 30 Days Free Returns service, return eligibility, refund process, exchange support, and how to contact us before sending an item back.
Richa offers 30 Days Free Returns for eligible items that meet the conditions listed below.
30 Days Free Returns
You may request a return within 30 days of receiving your order. Eligible approved returns are covered under our 30 Days Free Returns service.
Before sending any item back, you must contact our customer service team for the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, your item must be returned within the 30-day return window and must meet the condition requirements in this policy.
Item Condition
Returned items must be unused, unworn, undamaged, clean, and in their original packaging with all original tags, labels, accessories, and included materials intact.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items include:
- Items that have been worn, used, washed, altered, or damaged after delivery
- Items missing original tags, labels, packaging, accessories, or included materials
- Items returned outside the 30-day return window
- Items sent back without contacting customer service first
- Items that cannot be matched to a valid order or proof of purchase
- Final sale items, if an item is clearly marked as final sale at the time of purchase
How to Start a Return
To start a return, please contact Richa customer service before shipping anything back.
- Email us at [email protected].
- Include your order number and the email address used at checkout.
- Tell us which item you would like to return and the reason for the return.
- Wait for our customer service team to provide the correct return instructions and return details.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Do not send your return to any address unless it has been provided to you by our customer service team for your specific return request.
Customer-Service Return Instructions
Customers must contact customer service first to receive return instructions and return details. This helps us confirm eligibility, identify the correct return process, and make sure your package can be matched to your order when it arrives.
Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Richa offers 30 Days Free Returns for eligible approved returns. Once your return request is reviewed, our customer service team will provide the return details you need to follow.
To qualify for free return support, the return must be approved by customer service and sent according to the instructions provided. Returns shipped without prior approval or without following the provided return instructions may not be accepted.
Refund Process
After your returned item is received and inspected, we will review whether it meets the return eligibility requirements.
If your return is approved, the refund will be processed within 3–15 days after the returned item is received and inspected.
Refund timing may also depend on your payment provider or bank after the refund has been issued.
Exchanges
If you need a different size, color, or item, please contact us at [email protected] before sending anything back.
Our customer service team will help you review the available return or exchange options for your order. Exchange availability may depend on product stock, item condition, and return eligibility.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If you receive a damaged, defective, or wrong item, contact Richa customer service as soon as possible so we can review the issue.
- Include your order number and the email address used at checkout.
- Describe the issue clearly.
- Attach clear photos of the item, packaging, labels, and any visible damage or error.
We will review the information provided and help determine the next available step.
Final Sale Rules
If an item is clearly marked as final sale at the time of purchase, it may not be eligible for return unless the item arrives damaged, defective, or incorrect.
If you are unsure whether your item is final sale, contact our customer service team before sending it back.
Contact Us
For return questions, refund updates, exchange help, or damaged/wrong item support, please contact Richa customer service.
Email: [email protected]
Please include your order number, the email address used at checkout, the item you need help with, and a clear description of your request.
