Last updated: May 14, 2026
Privacy Policy
Richa respects your privacy. This Privacy Policy explains how Richa collects, uses, shares, and protects information when you visit our online store, place an order, contact customer support, subscribe to email marketing, or use our website features.
By using the Richa website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Richa may collect information that you provide directly, information related to your order, and certain information collected automatically when you use our website.
- Contact information: such as your name, email address, shipping address, and billing details.
- Order information: such as products purchased, order number, order history, shipping details, returns, exchanges, and customer service requests.
- Account information: such as login details or account preferences, if account features are available and you choose to use them.
- Payment-related information: such as payment method details needed to process a transaction through PayPal, Stripe, or credit card checkout.
- Communication information: such as messages, questions, photos, or other details you send to customer support.
- Website usage information: such as pages viewed, device information, browser type, approximate location information, referral sources, and interactions with the website.
How We Use Information
Richa uses customer information to operate our store, process orders, provide customer support, improve the shopping experience, and communicate with customers.
- To process, confirm, ship, and deliver orders
- To manage returns, exchanges, refunds, and customer service requests
- To verify payment, prevent fraud, and protect the security of the store
- To respond to questions, support requests, and account-related issues
- To personalize and improve website functionality and store performance
- To send order updates, shipping notices, return information, and service messages
- To send marketing emails when you have subscribed or otherwise provided permission
- To comply with applicable store, payment, security, tax, accounting, or recordkeeping needs
Order Processing
When you place an order with Richa, we use your information to confirm the order, process payment, prepare shipment, provide tracking or delivery updates, support returns or exchanges, and communicate with you about your purchase.
Customer Support
When you contact Richa, we use the information you provide to review your request, identify your order, answer product questions, help with account issues, and provide support for shipping, returns, exchanges, or other service needs.
Payment Information
Payments on the Richa store may be processed through PayPal, Stripe, or credit card checkout options. Payment information is used to authorize, process, verify, and complete your transaction.
Your selected payment method may be subject to the privacy practices, security standards, and terms of the payment service used at checkout. Please review the relevant payment service information if you have questions about how payment details are handled during checkout.
Cookies and Analytics Tracking
Richa uses cookies and analytics tracking to help the website function, remember preferences, understand website performance, measure traffic, improve the shopping experience, and support marketing or store optimization.
Cookies are small files or similar technologies that may be stored on your device when you visit our website. Analytics tracking may collect information such as pages visited, time spent on the site, device type, browser type, and interactions with store features.
You can manage cookie settings through your browser or device settings. Blocking or deleting cookies may affect some website features, including checkout, account access, saved preferences, or shopping cart functionality.
Email Marketing
Richa may send marketing emails if you subscribe, sign up, or otherwise provide permission to receive promotional messages from us.
Marketing emails may include product updates, offers, store news, seasonal messages, and related ecommerce communications. You can unsubscribe from marketing emails at any time by using the unsubscribe option in an email or by contacting us at [email protected].
Even if you unsubscribe from marketing emails, Richa may still send non-marketing messages related to orders, payments, shipping, returns, account activity, customer service, or policy updates.
Service Providers
Richa may share information with service providers that help us operate the store and provide services to customers. These may include providers that support website hosting, ecommerce operations, payment processing, order fulfillment, shipping, analytics, email delivery, fraud prevention, customer support, and related business functions.
Service providers are given access to information only as needed to perform their services for Richa and are expected to handle information appropriately.
Data Security
Richa uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, checkout system, email communication, or online storage method can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive payment information through email or contact forms.
Data Retention
Richa keeps personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including order processing, customer service, returns, exchanges, security, fraud prevention, recordkeeping, and store operations.
Retention periods may vary depending on the type of information, the reason it was collected, customer relationship needs, and applicable business or compliance requirements.
Customer Privacy Rights
Depending on where you live, you may have privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or information about how your data is used.
You may also have the right to opt out of certain marketing communications or manage cookie preferences through your browser or available website tools.
To submit a privacy request, contact Richa at [email protected]. We may need to verify your identity before completing a request.
Children’s Privacy
The Richa website is intended for general ecommerce use and is not directed to children. Richa does not knowingly collect personal information from children.
If you believe a child has provided personal information to Richa, please contact us at [email protected] so we can review the request and take appropriate action.
International Users
Richa serves customers who may access the website from different locations. If you use our website or place an order from outside the location where our store systems or service providers operate, your information may be processed or stored in other locations as needed to provide store services.
By using the Richa website or submitting information to us, you understand that information may be handled by Richa and our service providers as described in this Privacy Policy.
Policy Updates
Richa may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer service processes, technology, or privacy practices.
When this Privacy Policy is updated, the revised version will be posted on this page with a new “Last updated” date. Your continued use of the Richa website after an update means you acknowledge the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, or a privacy request, please contact Richa customer support.
Email: [email protected]
Please include a clear description of your request and the email address connected to your order or account so we can assist you more efficiently.
